Daily Archives: June 1, 2017

Day & Ross announced Bill Doherty as its new President and CEO

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Day & Ross Inc. announced today that Bill Doherty has been appointed as its new President and CEO, succeeding John Doucet who will retire from the role on June 30th, 2017. Bill joined Day & Ross on October 3, 2016 as part of the leadership transition plan.

Based in Hartland, New Brunswick, and reporting to Dirk Van de Put, President and CEO of McCain Foods Limited, Bill will lead The Day & Ross Transportation Group that operates four divisions: Day & Ross Freight, Day & Ross Dedicated Logistics, Day & Ross Supply Chain and Trade Networks, and Sameday Worldwide.

Read more at dayross.com

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UK Mail awarded Customer Service Excellence accreditation

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Jun 01, 2017 – UK Mail’s Client Services team has received an industry-renowned Customer Service Excellence accreditation. Following an audit, the team was found to have a deep understanding of, and commitment to, Customer Service excellence. This was seen from senior management right through to front-line staff.

Product Director, Tracy Hodges, said “This award is testament to the journey that our Client Services teams have been on over the past 18 months and is recognition to how highly we view customer services in our business.”

The audit took place in the company’s Client Service sites in Ryton, Leeds and Milton Keynes, with each location demonstrating supporting evidence of customer service excellence. The auditors focused on service areas which research shows are a priority for customers, including delivery, timeliness, communication, professionalism and attitude of staff.

Read more at www.ukmail.com

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