UK Mail awarded Customer Service Excellence accreditation

Jun 01, 2017 – UK Mail’s Client Services team has received an industry-renowned Customer Service Excellence accreditation. Following an audit, the team was found to have a deep understanding of, and commitment to, Customer Service excellence. This was seen from senior management right through to front-line staff.

Product Director, Tracy Hodges, said “This award is testament to the journey that our Client Services teams have been on over the past 18 months and is recognition to how highly we view customer services in our business.”

The audit took place in the company’s Client Service sites in Ryton, Leeds and Milton Keynes, with each location demonstrating supporting evidence of customer service excellence. The auditors focused on service areas which research shows are a priority for customers, including delivery, timeliness, communication, professionalism and attitude of staff.


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