COOKEVILLE, Tenn. – Mastio & Company, an independent research agency that specializes in the LTL industry, recently honored Averitt Express as its 2016 overall Mastio Net Promoter Score Award winner, as well as its Inter-Regional Carrier Award winner.
Mastio & Company interviewed more than 2,000 major shippers to identify carriers that excel in meeting their customers’ needs for its 12th annual LTL Carrier Customer Value/Loyalty Benchmarking Study. The interviews allowed customers to gauge carriers on a number of attributes, including quality of performance, pricing and customer service.
Averitt’s Net Promoter Score (NPS) of 85.47% topped this year’s list of carriers. The NPS is used to determine how likely a shipper is willing to recommend a carrier to a colleague or another business.
Read more at averittexpress.com