Daily Archives: December 16, 2016

Toll Group outlines recent top level personnel changes

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  •  John Mullen announced as Executive Chairman effective 1 January 2017
  •  Brian Kruger has announced his retirement after five years as the Group’s Managing Director
  • Michael Byrne announced as new Managing Director effective 1 January 2017.

Brian Kruger
Toll Group today announced the retirement of its Managing Director Brian Kruger after five years in the role and eight years with the company. Brian will remain available to assist the company for an appropriate handover period.

Incoming Chairman John Mullen said, “I have known Brian for many years and greatly respect the contribution that he has made to Toll and to the logistics industry.  Brian has led a number of transformational changes at Toll over the last five years and his unwavering focus on the importance of safety has become deeply ingrained across Toll’s 30,000 strong workforce. We thank Brian for his tremendous contribution to the company and wish him every success in the future.”

Mr Kruger said, “It has been an honour to be Toll’s Managing Director for the past five years. The acquisition by Japan Post 18 months ago was a clear highlight for me and I have enjoyed being involved in the successful integration of the two companies. I welcome John’s appointment as Chairman and know, given his experience as the Global CEO of DHL Express, CEO of Asciano and his current role as Chairman of Telstra, he will be an invaluable partner for Michael Byrne.

Mr Yokoyama, President and CEO of Japan Post Co., Ltd. said “Despite the difficult market environment, Mr Kruger has been establishing the foundation for Toll’s successful future. We regret Brian’s decision to retire from Toll and are pleased he will be staying to assist with the transition to the new Managing Director.”

Read more at www.tollgroup.com

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Averitt Named As Most Recommended LTL Provider By Shippers In Mastio Study

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COOKEVILLE, Tenn. – Mastio & Company, an independent research agency that specializes in the LTL industry, recently honored Averitt Express as its 2016 overall Mastio Net Promoter Score Award winner, as well as its Inter-Regional Carrier Award winner.

Mastio & Company interviewed more than 2,000 major shippers to identify carriers that excel in meeting their customers’ needs for its 12th annual LTL Carrier Customer Value/Loyalty Benchmarking Study. The interviews allowed customers to gauge carriers on a number of attributes, including quality of performance, pricing and customer service.
Averitt’s Net Promoter Score (NPS) of 85.47% topped this year’s list of carriers. The NPS is used to determine how likely a shipper is willing to recommend a carrier to a colleague or another business.

Read more at averittexpress.com

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