Averitt Express wins overall Mastio Quality Award

COOKEVILLE, Tenn. (March 7, 2016) — Mastio & Company, an independent research agency that specializes in the LTL industry, recently honored Averitt Express as its 2015 overall Mastio Quality Award winner, as well as its Inter-Regional Carrier Award winner.

In its 11th annual LTL Carrier Customer Value/Loyalty Benchmarking Study, Mastio & Company interviewed more than 2,000 major shippers to determine which carriers are best meeting their customers’ needs. In these interviews, shippers rated carriers on 34 attributes, including overall performance, operational flexibility, competitive transit times and proactive communications.

Based on the results, Averitt received the highest overall score in the industry, as well as outpacing the competition in the Inter-Regional category.

“The Mastio survey covers the operational side, it covers the people and it covers the back office, so it provides a great assessment of the landscape of the entire organization,” said Kevin Huntsman, vice president of sales for Mastio & Company. “Obviously to be No. 1, a company has to excel in each of those areas.”

Huntsman said Averitt’s people and culture separated it from other companies.

Read more at averittexpress.com

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