Holland Receives Three 2013 Quest for Quality Awards for Performance Excellence


August 15, 2013 — The readers of Logistics Management magazine have honored Holland as the “best of the best” with Quest for Quality awards in three categories. Holland was the proud recipient of the 2013 Midwest/Mid-Atlantic Regional LTL Motor Carriers award and South/South Central Regional LTL Motor Carriers award, as well as the Expedited Motor Carriers award. This year marks the 28th consecutive year that Holland has received a Quest for Quality award. This is also the sixth consecutive year that Holland has won the Expedited Motor Carriers award.

“Our winning streak has stretched for many years due to the Holland focus on quality customer service” said Scott Ware, president of Holland. “Determined by the evaluations of thousands of transportation and logistics professionals, these awards are of the utmost importance to us. The pursuit of customer satisfaction and the pursuit of performance excellence is one in the same. We have been greatly honored to receive these awards from the readers of Logistics Management magazine for the past 28 years. We know that best-in-class customer care never gets old. We are honored to be recognized byLogistics Management and our customers as a ‘best of the best’ quality carrier.”

“What makes the Quest for Quality Awards stand out in the market is the fact that the winners are determined by the readers of Logistics Management—the buyers of logistics and transportation services who put these carriers and service providers to work around the clock and around the globe,” said Michael Levans, Group Editorial Director of Peerless Media, LLC., the publisher of Logistics Management. “And when you consider the challenging operating environment in which our nation’s transportation services providers have been operating over the past 12 months, our editorial staff agrees that walking away with a Quest for Quality Award in 2013 is nothing less than a tremendous achievement.”

For three decades, Logistics Management’s Quest for Quality Survey has been regarded as the most important measure of customer satisfaction and performance excellence in the transportation and logistics industry. The Quest for Quality awards are the gold standard for customer satisfaction and performance excellence. Logistics and supply chain decision-makers from around the country rate providers on a number of objective service metrics to select the “best of the best.” The categories of measure include on-time performance, value, information technology, customer service, equipment and operations.