Tag Archives: Hermes

Hermes helps SMEs take advantage of growth in overseas online shoppers

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UK-based sole traders and SME retailers have been granted improved access to consumers based in 23 European countries thanks to a new cost-effective international shipping solution from Hermes, the consumer delivery specialist.

The company’s Business Account customers will now be able to take advantage of the new opportunities being driven by the weak pound, as overseas customers continue to order from British websites to receive better value for money.

SME retailers that have a Hermes Business Account can now conveniently send their products to international online shoppers based in 23 countries across Europe, with deliveries to Australia, China and the US also set to follow next month. Hermes will utilise its own European fleet for deliveries to Germany, Austria, Italy, France, Belgium, Luxembourg, Spain and Portugal providing a number of final mile options, including access to over 36,000 ParcelShops. This will be supported by partnerships with trusted third-party suppliers.

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Hermes trials self-driving robots in London

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Hermes, the consumer delivery specialist, is launching an innovative testing programme for the use of self-driving delivery robots in London. In partnership with Starship Technologies, Hermes will soon trial a number of parcel collections in the London borough of Southwark.

This latest trial follows on from a project which has seen Hermes Germany and Starship Technologies test parcel delivery by robot in the Ottensen, Volksdorf and Grindel suburbs of Hamburg. Starting last August, three robots were deployed on the streets of the German city.

Hermes will use the testing period to better understand how the robots could enhance the company’s ability to offer an increased range of on-demand solutions in the future, as part of its ongoing commitment to providing value-added services. Initially, the trial will allow the delivery firm to offer limited thirty-minute time slots for the collection of parcels, either for items being returned to retailers, or for items being sent by small businesses or consumers via myHermes. Moving forward, the robots could offer Hermes greater scheduling and tracking capabilities.

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Warrington pupils learn about a parcel’s Journey during Hermes visit

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Enthusiastic primary school pupils from Warrington visited one of the largest distribution hubs in the UK to learn all about the journey of a parcel. Year Five students from St Monica’s Catholic Primary School took part in an informative visit to Hermes’ 15,000 square foot warehouse at the Omega Business Park.

The event was organised to show pupils how a parcel is processed for home delivery following an online shopping order, whilst also educating the children on best health and safety practices within a busy distribution centre and around the vehicles that operate on site. Excited pupils, who all recently passed their cycling proficiency test, were each given a package of their own to put on the conveyor, which was then waiting for them in the classroom upon their return.

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Hermes inspires innovators of tomorrow at first Hackathon

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The UK’s next generation of innovators have gone head-to-head to create a range of exciting solutions that could enrich the home delivery industry at a Hackathon organised by Hermes, the consumer delivery specialist. A multi-platform live chat application and an enhanced GPS tracking solution designed to drive down fuel consumption were among ideas concocted by students from Leeds Beckett University and judged by a panel of experts including a member of Google’s technical team.

Hermes, who delivers parcels on behalf of 80% of the UK’s leading retailers and etailers, including John Lewis, Next and Arcadia Group, staged the event alongside the University in order to encourage the innovators of tomorrow to bring pioneering ideas to life. To facilitate this, Hermes granted the students special access to its sophisticated development portal and the company’s APIs (Application Program Interfaces).

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Hermes to launch unique Amazon Echo tracking solution

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Hermes, the consumer delivery specialist, has become the first parcel company in the UK to fully integrate its end-to-end tracking solution with Amazon’s line of Echo smart speakers. Consumers will be able use voice commands via Alexa-enabled devices, such as an Amazon Echo or Echo Dot, to hear updates on where their parcel is.

This unique functionality is part of the company’s ongoing commitment to providing retailers with an increasingly innovative portfolio of services and solutions, as well as further enhancing the overall delivery experience provided to the UK’s growing number of online shoppers.

Owners of the Amazon devices, powered by the company’s digital assistant Alexa, will be able to track their parcels by enabling the specific skill on the Alexa app. Consumers will receive updates on those deliveries being carried out by Hermes, on behalf of the UK’s best-known retailers and brands, as well as those sent via myHermes. This new functionality will also allow online shoppers to track any items they have returned to a retailer.

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Hermes prioritises innovation by launching specialist lab

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Hermes, the consumer delivery specialist, has launched a dedicated Innovation Lab in the centre of Leeds to develop world-class delivery solutions. The company will create a range of forward-thinking services and build prototypes of products that will change the delivery landscape. Initial projects being worked upon include self-tracking parcels, intelligent delivery using location-based services and new tracking experiences using bots and digital personal assistants.

A key objective of the Innovation Lab will be to explore emerging technologies and to investigate how Hermes can integrate its technology with the market-leading smart devices currently being launched by technology giants such as Apple, Amazon and Microsoft, and powered by digital assistant such as Siri, Alexa and Cortana.

Hermes will also proactively seek to collaborate with the UK’s leading universities to share ideas and provide inspiration, whilst offering the next generation of engineers the chance to utilise the Innovation Lab and its facilities.

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Hermes Christmas guarantee returns for fourth year

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Hermes, the consumer delivery specialist, has announced that its money back delivery guarantee will return for a fourth year this Christmas. This unique initiative provides assurance for retailers and their customers ahead of the 2016 peak season.

The Hermes Christmas Promise helps retailers to avoid disappointing customers by guaranteeing that all online purchases will be delivered before Christmas Day.

It assures that every parcel entering the Hermes network by 23.59 on Wednesday 21st December, and bearing a UK mainland address, will have a least one delivery attempt made otherwise Hermes will refund the delivery charge.

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All aboard! Hermes deliveries kept on track by dedicated courier

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A courier from South Lanarkshire has gone the extra mile to ensure vital deliveries were kept on track after a village was cut adrift due to road closures. It was full steam ahead for Michael Houston as he jumped on-board the Leadhills and Wanlockhead Railway (L&WR) to deliver parcels for Hermes.

When the local council decided to resurface the B797 between Leadhills and Wanlockhead, meaning that the road would be shut for two weeks in July, residents wanting to travel between the two villages faced a 50-mile detour. This drove train enthusiasts from the area to produce a daily timetable for the L&WR, which traditionally runs as a tourist attraction at weekends. For the duration of the roadworks the narrow gauge railway operated a regular daily service, prompting Michael to take advantage.

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Hermes bolsters SME service with significant investment

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Hermes, the consumer delivery specialist, is investing a six-figure sum to support the phenomenal growth of its Business Accounts. The service is now used by more than 650 sole traders, internet power sellers and SME retailers across the UK to send parcels to their customers. Hermes has bolstered its sales and support teams as an increased number of businesses look to take advantage of the benefits being offered by the delivery firm.

Whilst Hermes deliver parcels on behalf of 80% of the UK’s top retailers and etailers, including Next, ASOS, John Lewis, Debenhams and Arcadia Group, through its Corporate Accounts, the company also processes over 10 million parcels a year for its Business Account clients who send more than 150 parcels a week. This includes businesses working within a variety of sectors, such as clothing and fashion, sports equipment, camping accessories and homeware.

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Hermes grows operations in the South West with hub move

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Hermes, the consumer delivery specialist, has embarked on the next stage of its growth by strengthening its infrastructure across the South West of England. The company has moved its parcel processing operation in Portbury to a new build facility in Avonmouth, located near the city of Bristol.

Hermes took the decision to leave Portbury after 21 years so the company could increase its capacity in the region in light of projected parcel volumes for 2016, especially during the peak season. The Avonmouth facility measures 43,000 sq ft, which is more than double the size of the previous depot, and provides an ideal operational layout that allows loading on three elevations, as well as efficient lean working practices. As a result, it is anticipated that Hermes’ 50-strong team of employees will be able to process around 9.5 million parcels per year.

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