Hermes, the consumer delivery specialist, has become the first parcel company in the UK to fully integrate its end-to-end tracking solution with Amazon’s line of Echo smart speakers. Consumers will be able use voice commands via Alexa-enabled devices, such as an Amazon Echo or Echo Dot, to hear updates on where their parcel is.
This unique functionality is part of the company’s ongoing commitment to providing retailers with an increasingly innovative portfolio of services and solutions, as well as further enhancing the overall delivery experience provided to the UK’s growing number of online shoppers.
Owners of the Amazon devices, powered by the company’s digital assistant Alexa, will be able to track their parcels by enabling the specific skill on the Alexa app. Consumers will receive updates on those deliveries being carried out by Hermes, on behalf of the UK’s best-known retailers and brands, as well as those sent via myHermes. This new functionality will also allow online shoppers to track any items they have returned to a retailer.
Read more at hermesworld.com