Saia’s Mission

At Saia, we are guided by a three-part mission that recognizes both our customers’ needs as well as the needs of our employees. Based in part on our proprietary CSI® (Customer Service Indicators) program, it is a mission that is truly unique in the industry.

“Provide best-in-class service defined by our Customer Service Indicators through quality processes in an environment that respects employees, advocates safety and recognizes excellence.”

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