Aramex Goes Live with WhatsApp Business Solution for Customers

Dubai, UAE – Sunday, Oct 21, 2018:
Aramex (DFM: ARMX), the leading global provider of comprehensive logistics and transportation solutions, today announced the launch of a more personalized customer interaction channel through its partnership with WhatsApp for Business. The roll out of the pioneering service is part of the Company’s efforts to enhance customer experience and digitize the end-to-end shipment journey.

In its preliminary version, the service will include a “track and trace” functionality as well as a “find Aramex nearest location” feature. Ultimately, the service aims to provide an on-demand and personalized customer interaction for shipment notifications, live location sharing, new delivery instructions and scheduling, offering highly customized last mile preferences and an upgrade to the Company’s service level.


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