If your Asendia package is taking longer than expected, you’re not alone. Shipping delays are a common concern—especially with international deliveries. In this guide, we’ll explain the most common reasons why Asendia packages get delayed, how to check your shipment status, and what you can do to resolve the issue.
What Is Asendia and How Does It Work?
Asendia is a global logistics company jointly owned by La Poste (France) and Swiss Post. It specializes in international mail and eCommerce shipping, often handling cross-border deliveries for online retailers.
Unlike express couriers (like DHL or FedEx), Asendia shipments may pass through multiple postal networks, which can sometimes lead to delays.
Common Reasons Why Your Asendia Package Is Delayed
1. International Shipping & Customs Clearance
One of the biggest reasons for delays is customs processing. When your package enters another country, it must go through inspection.
Possible issues include:
- Missing or incorrect documentation
- Duties or taxes not paid
- Random customs inspections
📌 Tip: Customs delays can take anywhere from a few days to several weeks, depending on the country.
2. “In Transit” Status for Too Long
If your tracking shows “In Transit” for many days, it doesn’t always mean something is wrong.
This usually means:
- Your package is moving between countries
- It’s waiting at a sorting facility
- Tracking updates haven’t been scanned yet
👉 Asendia tracking is not always real-time, especially during international transfers.
3. Handover to Local Postal Services
Asendia often hands off packages to local postal services (like USPS in the U.S., Royal Mail in the UK, etc.).
Delays can happen when:
- The handover takes time
- The local carrier is experiencing backlog
- Tracking numbers change or update slowly
4. Peak Season Shipping Delays
Shipping volumes spike during certain times of the year:
- Black Friday / Cyber Monday
- Christmas holiday season
- Major sales events
During these periods:
- Warehouses are overloaded
- Flights and logistics routes are congested
➡️ Result: Slower delivery times and delayed tracking updates.
5. Weather or Transportation Disruptions
Unexpected events can disrupt shipping routes:
- Severe weather (storms, snow, floods)
- Flight cancellations
- Port congestion
These delays are usually temporary but unavoidable.
6. Incorrect Address or Delivery Issues
A simple mistake in the shipping address can cause significant delays.
Common problems:
- Missing apartment number
- Incorrect ZIP/postal code
- Recipient unavailable
📌 In some cases, the package may be returned to sender.
7. Seller Processing Delays
Sometimes the delay isn’t with Asendia at all.
Before shipping, the seller may:
- Take extra time to process the order
- Delay handing the package to Asendia
- Print a tracking number without shipping immediately
👉 If tracking hasn’t updated since “Label Created,” this is likely the reason.
How Long Do Asendia Deliveries Usually Take?
Typical delivery times vary depending on destination:
- Domestic shipments: 2–7 business days
- International shipments: 7–21 business days
- Remote locations: Up to 30+ days
Delays can extend these timelines, especially for cross-border shipments.
What Should You Do If Your Package Is Delayed?
Here are some practical steps you can take:
1. Check Your Tracking Number
Use reliable tracking tools (like Express Tracking) to see the latest updates.
2. Wait a Few Days
Minor delays are common—especially with international shipping.
3. Contact the Seller
If there’s no update for several days, reach out to the retailer for confirmation.
4. Contact Asendia or Local Carrier
Once the package reaches your country, your local postal service may have more accurate information.
5. Check Customs Status
If your package is stuck at customs, you may need to:
- Pay import duties
- Provide additional documents
When Should You Be Concerned?
You should take action if:
- No tracking updates for 10–14 days
- Status shows “Exception” or “Held at Customs”
- Delivery time exceeds the estimated window significantly
In these cases, contacting support is recommended.
FAQs About Asendia Delays
Why is my Asendia package stuck in transit?
Does Asendia deliver on weekends?
Can I speed up my Asendia shipment?
Who should I contact about a delayed package?
Final Thoughts
Asendia delays are usually caused by customs processing, international transit, or handovers to local carriers. While waiting can be frustrating, most packages eventually arrive without issues.
To avoid unnecessary stress:
- Monitor tracking regularly
- Allow extra time for international shipping
- Contact the right party when needed