International shipping can feel complicated—customs forms, delivery timelines, pricing tiers, and tracking updates all add layers of uncertainty. Fortunately, Asendia USA, a joint venture between La Poste and Swiss Post, simplifies cross-border shipping for businesses and individuals.
In this step-by-step guide, you’ll learn exactly how to ship internationally with Asendia USA, including preparation, shipping options, costs, and tracking tips.
What Is Asendia USA?
Asendia USA specializes in international mail and parcel delivery, focusing on cost-effective solutions for eCommerce businesses and global senders. It combines postal networks and logistics expertise to deliver packages to over 200 countries.
Key Features:
- Global delivery coverage
- Affordable international shipping rates
- End-to-end tracking (on selected services)
- eCommerce-friendly solutions (returns, customs handling)
Step 1: Prepare Your Shipment
Before shipping internationally, proper preparation is critical.
1. Package Your Items Securely
- Use durable boxes or padded envelopes
- Protect fragile items with bubble wrap
- Avoid oversized packaging to reduce costs
2. Check Restricted Items
Each country has its own import rules. Avoid shipping:
- Liquids, hazardous materials
- Perishable goods
- Certain electronics or batteries
👉 Always verify destination country restrictions before shipping.
Step 2: Choose the Right Asendia Service
Asendia USA offers several international shipping options depending on your needs.
Common Service Types:
- Asendia e-PAQ Standard – Cost-effective, moderate delivery time
- Asendia e-PAQ Plus – Faster delivery with better tracking
- Asendia e-PAQ Select – Premium service with priority handling
How to Choose:
- Budget-focused? Go with e-PAQ Standard
- Balanced speed & tracking? Choose e-PAQ Plus
- Fast & reliable? Select e-PAQ Select
Step 3: Prepare Customs Documentation
Customs documentation is mandatory for international shipments.
Required Documents:
- Customs Declaration (CN22/CN23)
- Commercial Invoice (for business shipments)
- Accurate item description and value
Tips:
- Be honest about item value to avoid delays
- Use clear descriptions (e.g., “cotton t-shirt” instead of “clothes”)
- Include HS codes if possible (for smoother clearance)
Step 4: Generate Shipping Label
Once your package and documents are ready:
- Create a shipment through Asendia’s platform or partner system
- Enter sender and recipient details
- Upload customs information
- Print and attach the shipping label
Make sure the label is:
- Clearly visible
- Not covered by tape
- Securely attached
Step 5: Drop Off or Schedule Pickup
You can send your package in two ways:
Option A: Drop-Off
- Deliver your parcel to an authorized shipping location
Option B: Pickup
- Schedule a pickup (available for business accounts or bulk shipments)
Step 6: Track Your Shipment
After shipping, tracking becomes essential.
How to Track:
- Use your Asendia tracking number
- Track via the Asendia website or third-party platforms
- Monitor key updates like:
- “In Transit”
- “Arrived at Destination Country”
- “Out for Delivery”
👉 Note: Tracking detail depends on the service level you selected.
Delivery Time & Costs
Estimated Delivery Times:
- Standard: 6–21 business days
- Plus: 5–12 business days
- Select: 3–8 business days
Cost Factors:
- Package weight and size
- Destination country
- Shipping speed
- Additional services (tracking, insurance)
Common Mistakes to Avoid
- ❌ Incorrect customs declaration
- ❌ Underestimating delivery time
- ❌ Choosing the wrong service level
- ❌ Poor packaging leading to damage
Avoiding these mistakes can save both time and money.
Pro Tips for eCommerce Sellers
If you run an online store, Asendia can be a powerful partner.
- Use bulk shipping tools for efficiency
- Optimize packaging to reduce dimensional weight
- Offer tracked shipping options to customers
- Clearly communicate delivery times on your website
Final Thoughts
Shipping internationally with Asendia USA doesn’t have to be complicated. By following this step-by-step guide—preparing your package, choosing the right service, handling customs correctly, and tracking your shipment—you can ensure a smooth global delivery experience.
Whether you’re an individual sender or an eCommerce business, Asendia USA offers a reliable and cost-effective way to reach customers worldwide.