Tag Archives: UK Mail

UK Mail awarded Customer Service Excellence accreditation

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Jun 01, 2017 – UK Mail’s Client Services team has received an industry-renowned Customer Service Excellence accreditation. Following an audit, the team was found to have a deep understanding of, and commitment to, Customer Service excellence. This was seen from senior management right through to front-line staff.

Product Director, Tracy Hodges, said “This award is testament to the journey that our Client Services teams have been on over the past 18 months and is recognition to how highly we view customer services in our business.”

The audit took place in the company’s Client Service sites in Ryton, Leeds and Milton Keynes, with each location demonstrating supporting evidence of customer service excellence. The auditors focused on service areas which research shows are a priority for customers, including delivery, timeliness, communication, professionalism and attitude of staff.

Read more at www.ukmail.com

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UK Mail shortlisted for Motor Transport award

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Apr 28, 2017 – UK Mail’s new Learning & Development course, Inspire to Aspire, has been shortlisted for a Motor
Transport Award.

UK Mail’s latest course, Inspire to Aspire, equips their customer-facing teams with the tools they need to effectively deal with customer enquiries. The course was recently recognised in the Training category of the Motor Transport Awards, with UK Mail achieving finalist status.

Product Director, Tracy Hodges, said, “We are delighted Inspire to Aspire has been shortlisted for the Training award. Our L&D department has been established for less than two years and this achievement is recognition of all of the hard work that many people have put into delivering a new concept of training delivery for UK Mail.”

Read more at www.ukmail.com

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UK Mail invests £1.3m in extension at national hub

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Apr 25, 2017 – UK Mail – one of the UK’s leading integrated mail and parcel providers has announced plans to invest £1.3m in a fully automated parcel sorting system at their national UK hub near Coventry. The extension is scheduled to be completed by end of 2017 and will create a number of new operational based jobs.

In response to increased demand from the e-commerce sector, UK Mail has combined the flexibility to sort a wide spectrum of products with later cut-off times, leading to growth in the number of parcels that the network is handling. This growth has prompted expansion of UK Mail’s parcel network in addition to the extension of the sorting system in its national hub.

Read more at www.ukmail.com

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