Our success is based upon personalized account knowledge and outstanding service coupled, with years of distribution expertise and enduring relationships. We assign a core group of expert team members to each ATS client. This includes client service representatives, operations leaders, a client solutions account manager and ATS executives. We deliver superior performance while working with you and your team to anticipate and plan your future logistics needs.
In addition, clients may choose a qualified ATS Dedicated Service Specialist, backed by an experienced team, to meet the specific goals of their business operations and objectives. Dedicated Service Specialists offer highly customized solutions to multifaceted customers with varying needs including:
- First call resolution
- Fast response times
- Daily exception reporting and recovery
- Enhanced delivery confirmation reporting
- Customized invoicing
- Enhanced client business process integration and logistics planning