Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 12,300 people in over 353 locations across 60 countries, and has a strong alliance network providing worldwide presence.
The range of services offered by Aramex includes international and domestic express delivery, freight forwarding, logistics and warehousing, records and information Management solutions, e-business solutions, and online shopping services.
To be recognized as one of the top five global logistics and transportation companies.
To enable and facilitate regional and global trade and commerce.
Aramex is a founding member and chairs the Global Distribution Alliance (GDA), which brings together over 40 leading express and logistics providers from around the world, each specializing in their own region and together covering the world with the same, unified quality standards and technology of Aramex. The network has more than 12,000 offices, 33,000 vehicles and 66,000 employees serving alliance customers and attending to their business around the clock in more than 240 countries.
Innovation and Technology
Innovation is deeply ingrained in our corporate culture, and has long been a driving force in the growth of Aramex services. It originally stems from listening to customers and developing new products and services that address market needs. At Aramex, creativity is celebrated and rewarded. Small and big ideas come from all levels of the company to achieve the highest levels of customer satisfaction.
Improving processes, eliminating bottlenecks and increasing efficiency of daily operations is an ongoing cycle in Aramex. We place high value on maintaining and enhancing quality in every facet of the organization. Therefore we have designed and implemented a quality management system to ensure a consistent level of high standards at all times, and we evaluate these standards regularly and work on technological and process innovations to improve upon them.
The Aramex DQMS (Documented Quality Management System), called InfoHub, complies with the requirements of the international standard of ISO 9001:2008 and includes a set of effective systems that measure customer satisfaction in order to ensure continuous service enhancement.
At Aramex, we believe that quality people produce consistently excellent service, and continuously innovate to meet customer needs, which is a cornerstone of our business. Therefore we strive to attract and maintain the best talents, while continuously nurturing and offering them opportunities to achieve and innovate.
For Aramex, sustainability is a strategy. Corporate activism then becomes embedded in our business model, and a reflection of how Aramex chooses to exist and operate.
As the first company in the region to report on its sustainable practices, Aramex continues to be accountable for its commitments to all stakeholders. Aramex is keen on continuously practicing its citizenship by being an active partner in development and serving its communities and the environment.
Aramex supports entrepreneurial initiatives, education and youth empowerment, sports and community organizing developing models ( www.ruwwad.net ) as a way to highlight the importance of human capital, citizenship and activism.
Commitment to Security – TAPA
As one of the industry’s key security regulatory agencies, the Transported Asset Protection Association (TAPA) has put in place rigorous guidelines and assessment criteria to ensure that every company meets a specified level of security throughout the supply chain.
Aramex has already received TAPA certifications for facilities in Bahrain, Riyadh, Dammam, Beirut, Amman, Amsterdam, and Jebel Ali Free Zone in Dubai, and is moving towards certifying the rest of its facilities in the network.
The company has also received certification for Authorized Economic Operators (AEO) in the Netherlands and Ireland and is working towards acquiring certification for all European countries it operates from.
Aramex Information Security Policy
Aramex has adopted an information security policy which addresses security issues related to the ownership, integrity and accessibility of information, and in particular, risks associated with the use of computers and networks for storing, transferring and processing information. Aramex has a strong commitment to protecting its critical information assets against unauthorized access and use, theft, modification, destruction and unauthorized disclosure, and regards the protection of information assets as a common responsibility of all staff.
This policy also supports Aramex objectives to comply with the International information security standards.