American Airlines Cargo Customer Service Phone Number

American Airlines Cargo customer service agents are available 24 hours per day, every day of the year to help you with booking and shipping instructions. You can also stay on top of your shipment status through our automated voice system at the same number.

General Cargo
800-CARGOAA English
800-344-4320 Spanish Help Desk

Ask American Airlines Cargo about website technical support, site navigation and shipping in general.
24 hours, 7 days a week
800-334-5299, Option 1


Cargo Customer Relations

American Airlines Cargo welcome your input! Email us at and share your comments, past experiences, compliments, concerns or suggestions.

Cargo Claims

We’re here for you – just email for general Cargo Claims questions, status updates or help in completing a cargo claim form.