05/08/2017 – Effective immediately, Amazon’s smart speaker “Alexa” can update DHL customers on their parcel shipment
DHL Parcel is expanding its customer service to include a new voice-activated information service. Effective immediately, DHL customers can query Amazon’s digital smart speaker “Alexa” for information on their parcel’s current whereabouts.
By activating Alexa’s DHL Parcel “skill” via the Alexa app, users can ask their Amazon Echo or Echo Dot smart speaker to provide information on their shipment status, for example: “Alexa, ask DHL where my parcel is”. The voice-controlled interaction with Alexa is part of DHL Parcel’s service strategy to continually improve the customer experience. The goal here is to make it quick and easy for every customer to receive an answer to his or her question at any time.
Read more at dhl.com