“They missed a pickup and said they wouldn’t be able to get it our distributor on time,” Ben recalls. “Our distributors have hard deadlines with their customers, and without this shipment, this distributor’s customer wouldn’t have the paper needed to pack and deliver their products. I called Josh at Holland, and he had a truck at my dock in less than an hour.”
Josh Anderson, Holland Inside Sales Representative at Holland company headquarters in Holland, Michigan, says most of the credit for making that pickup goes to the dispatcher at the Detroit terminal.
Read more at hollandregional.com