Company Outscores the Competition in Annual Carrier Performance Evaluation
ANN ARBOR, Mich. – September 27, 2012
For the second consecutive year Con-way Freight, a less-than-truckload (LTL) carrier and subsidiary of Con-way Inc. (NYSE:CNW), has been named LTL Carrier of the Year by Whirlpool Corporation (NYSE:WHR). This is the third time Con-way Freight has earned the award since it became a primary carrier for Whirlpool in 2007. Benton Harbor, Mich.-based Whirlpool builds and sells a wide range of major home appliances under respected brand names such as Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Consul, Bauknecht.
Con-way Freight has provided LTL service to Whirlpool for more than a decade, serving its inbound transportation needs moving LTL freight from plants to production facilities. As part of its overall supply chain quality process, Whirlpool annually conducts an evaluation of its transportation service providers. The effort measures and ranks carriers in areas such as on-time service, driver professionalism and safety performance, equipment quality, electronic data interchange (EDI) compliance, EPA SmartWay score, invoice accuracy and claims. The program also considers feedback on carrier performance from Whirlpool’s internal as well as end-user customers.
“Whirlpool Corporation interacts with hundreds of suppliers throughout the year,” says Michelle VanderMeer, senior director for Whirlpool Corporation’s North America logistics operations. “Con-way has provided a high level of customer service with zero capacity issues, and carries the highest less-than-truckload volume for Whirlpool. We were excited to recognize Con-way for their superior performance.”
“We strive to continuously improve our performance from year to year, so it’s a tremendous honor to once again be recognized for superior service by Whirlpool,” said Greg Lehmkuhl, president, Con-way Freight. “LTL trucking is a team sport, and this award is a testament to the great teamwork our people exhibit to ensure we remain a trusted carrier for Whirlpool by meeting the highest standards of excellence and customer care.”
About Con-way Freight
Con-way Freight is the industry’s leading less-than-truckload (LTL) freight transportation company, providing guaranteed, day-definite regional and transcontinental service with exception-free delivery, on-time service performance and faster transit times through a single, unified network of over 300 service centers in the United States, Canada, Mexico and Puerto Rico. Con-way Freight offers LTL freight transportation across North America and through Global LTLTM delivery in the United States from around the world. Global solutions include international less-than-container (LCL) ocean shipments from Asia through its OceanGuaranteed® service; U.S. and Europe delivery for inbound and outbound international cargoes through an exclusive alliance with TNT; direct service to more than 30 Bahamian and Caribbean ports through TropicalDirectSM; and domestic offshore transportation to Alaska, Hawaii and Puerto Rico. Based in Ann Arbor, Mich., Con-way Freight is a certified FAST highway carrier and is C-TPAT/PIP, ACE- and CSA-certified.
Con-way Freight is a subsidiary of Con-way Inc. (NYSE:CNW), a $5.3 billion diversified freight transportation and logistics services company.